BVIU began contracting with Questeq more than 10 years ago, first purchasing blocks of hours that could be used whenever Rosendale needed assistance with a project or issue. As their districts continued to grow alongside the rapid pace of technology, however, BVIU realized the importance of constant network upkeep.
Over the years, the partnership has morphed into a more permanent solution. BVIU now outsources a permanent Questeq Desktop Engineer who works between their three buildings to ensure functional system operation five days a week. IU employees can submit electronic tickets through Questeq's Help Desk service, alerting the Desktop Engineer as soon a problem is detected and enabling a swift resolution. A Network Technician also visits the administration building two days a week to assess server and network operation.
"Questeq's service is simply fantastic," says Rosendale. "They provided us with a scalability framework that we've been able to grow into over the years, working with us to adapt when budgets were tight. Their connections throughout the industry have allowed us to do group purchasing for our districts. We chat regularly, and it’s always a very valuable dialogue."
In addition to the work Questeq does in the Intermediate Unit building, they also have a presence at monthly technology council meetings. This committee, co-chaired by Rosendale, is comprised of at least one representative from each district. Since more than half of the districts that comprise BVIU similarly contract with Questeq to manage their internal infrastructures, Questeq employees contribute significantly to this information dissemination discussion.
"They bring such a wealth of knowledge to the table for our technology coordinators," says Rosendale. "They never hesitate to share information and their expertise, even when it's not required. That's what makes it a unique and outstanding partnership."