Questeq Level Two Help Desk provides a deeper and systemic level of IT problem analysis and resolution. For districts that choose Level Two, Questeq takes a phased approach to implement remote help desk support. This approach allows for districts to either augment their internal support staff or reduce it over time.
Level Two users have access to Level One's unique five step process as well as quarterly service level review meetings. These meetings review case history, identify common and recurring issues and develop new solutions and processes that will decrease future resolution speed, ultimately decreasing on-site IT department workload by 80 percent over time.