Hopewell Area School District has agreed to expand their existing partnership with Questeq to include full educational technology management services, with the unanimous backing of its Board. The district serves approximately 2,100 students in Beaver County, which is located in southwestern Pennsylvania. Questeq has provided technology staff to Hopewell since 2009. With this new expanded partnership, Questeq will now manage the entire technology department.
The newly approved plan begins with right-sizing the technology department staff, including the addition of a full time technology director. This brand new position will be responsible for daily technology operations and innovation. The partnership will also bring enhancements to technical competencies, improvements in administrative and instructional application management, data integration, support and classroom innovation. Questeq plans to build upon the current successes at Hopewell by providing a high level of support and positive changes towards digital transformation. We look forward to continuing our ongoing and expanded partnership with Hopewell Area School District.
The Network Operations Center (NOC) and Project Services team at Questeq supports customer sites as part of our Educational Technology Management (ETM) service. We provide three classes of service:
- Preventative such as server maintenance and network monitoring
- Reactive by resolving tickets submitted to the NOC by Questeq onsite team members
- Transformative by implementing project requests for servers; storage area networks; switches; wireless; Office365; Google for Education; and backup / recovery just to name a few.
Prior to the 2016-17 school year, the NOC added more engineering talent to address the peak summer project season. Michael Lipnicky, Jason Allen and Curtis Smithley recently joined Keith Brant, Mark Wolfe, and Mike Miller. The new team members are quickly becoming familiar with Questeq processes and technology at our customer sites.
Looking forward, Questeq anticipates adding several more school districts to our customer list this year. The new team members will help maintain and grow our high level of customer support to both existing and new sites.
Now that the summer rush is over, Project Services is currently working with several of our districts on the following projects.
- Technical design for the 2017-18 school year E-rate bids
- Migrating to Gmail and G Suite for Education (formally Google Apps)
- Implementing inTune and System Center Configuration Manager (SCCM)
- Moving on premise servers such domain controllers and email to the Microsoft Cloud
These are only a few of the projects and ongoing support that the NOC and Project Services provides to all of our ETM sites located throughout Pennsylvania and New Jersey.
Questeq is pleased to announce that three of our long-time Pennsylvania customers have renewed our ETM (Educational Technology Management) service including West Allegheny, Moon Area and Riverside Beaver County School District. Each district recently agreed to a multi-year contract and have plans to expand their technology department staff as part of the agreement. We have been educational technology partners with West Allegheny since 2001, Riverside since 2006 and Moon Area School District since 2008.
This summer was filled with many customer renewals and new opportunities. We are thrilled that 98.5% of our outstanding renewals were successfully extended and expanded over multiple years.
The Questeq team will continue to support and innovate with our existing and new customers as we all strive to provide the best educational technology experience for all students, faculty and staff.
Greencastle-Antrim School District was recently featured in the Pubic Opinion for its newest technology initiative. As GASD’s technology management partner, we are excited to help implement and support this program within the district.
Here is an excerpt from the article:
Beginning next school year, high school students at Greencastle-Antrim will have access to new technological devices in the classroom.
The Greencastle-Antrim School District will be implementing its own one-to-one technology program, dubbed Equal Technology Opportunities, starting with the 2016-2017 school year for high school students.
Read the full article here.
Questeq is seeking an experienced Account Manager to join our growing team. The Account Manager is responsible for generating revenue and developing new business through self-generated as well as incoming leads. This position requires a high achiever and results-oriented contributor who thrives in an entrepreneurial and customer-focused environment. Territory includes Pennsylvania with the potential to expand to other states. Travel required is 25-50%. Experience in the K-12 school district market is a plus.
Applications are being accepted via our Questeq Job Board. Questions regarding the position can be directed to: Technical Recruiter – Gary Hoffman at firstname.lastname@example.org or 412.375.0300 X128.