New Team Members Join Growing Network Operations Center

The Network Operations Center (NOC) and Project Services team at Questeq supports customer sites as part of our Educational Technology Management (ETM) service. We provide three classes of service:

  • Preventative such as server maintenance and network monitoring
  • Reactive by resolving tickets submitted to the NOC by Questeq onsite team members
  • Transformative by implementing project requests for servers; storage area networks; switches; wireless; Office365; Google for Education; and backup / recovery just to name a few.

Prior to the 2016-17 school year, the NOC added more engineering talent to address the peak summer project season. Michael Lipnicky, Jason Allen and Curtis Smithley recently joined Keith Brant, Mark Wolfe, and Mike Miller. The new team members are quickly becoming familiar with Questeq processes and technology at our customer sites.

Looking forward, Questeq anticipates adding several more school districts to our customer list this year. The new team members will help maintain and grow our high level of customer support to both existing and new sites.

Now that the summer rush is over, Project Services is currently working with several of our districts on the following projects.

  • Technical design for the 2017-18 school year E-rate bids
  • Migrating to Gmail and G Suite for Education (formally Google Apps)
  • Implementing inTune and System Center Configuration Manager (SCCM)
  • Moving on premise servers such domain controllers and email to the Microsoft Cloud

These are only a few of the projects and ongoing support that the NOC and Project Services provides to all of our ETM sites located throughout Pennsylvania and New Jersey.

Tim Devlin Joins Questeq as Sr. K-12 Account Executive

Tim DevlinQuesteq is pleased to announce the addition of Timothy Devlin to the company as of October 5th, 2015.

Tim comes to us with a combined background of educational and industry experiences. Tim is responsible for identifying opportunities to advance 21st century learning in Pennsylvania Schools through Questeq’s Educational Technology Management Service. He holds a Masters of Educational Technology Management and Masters of Public Management of Information Systems from Carnegie Mellon University, and a Bachelor of Science in Computer Science degree from the University of Pittsburgh.

“Questeq has aggressive plans to expand our Educational Technology Management service within and outside of Pennsylvania while continuing to improve the outcomes of our service in the classroom” said Jeffrey Main, CEO of Questeq. “Tim is a proven educational leader who will fit right in with the Questeq culture, and he will also bring unique experience and additional confidence to our service approach to K12.” said Mr. Main.

ISTE: A Place of Magic and Learning

My first time at the ISTE Conference was an enlightening one. The shear amount of learning opportunities afforded to anyone in attendance was staggering, to say the least. For anyone used to going to PETE&C, I would have to estimate that this conference was at least 4 times the size of the PA state conference. Some of the biggest things I gained from attending were: the connections to new people, seeing where vendors are concentrating their focus, and learning about new professional development methods for our clients.

ISTE Conference 2015

While at the conference I was able to meet and hear from some of the biggest names in education. This afforded me an opportunity to grow my professional network immensely. Prior to this conference, if I had a problem I couldn’t solve my network was maybe 40 to 50 people wide. After the conference it is now 100 people wide, with some of those connections having networks of over 30,000 people. Needless to say that if I have a problem I cannot find the answer to, I should have a friend that can help!

The vendor floor at the ISTE Conference was absolutely huge, with areas for small startups and teaching zones from Google and Microsoft. There was a vendor for just about anything you could want in education. Furniture, power distribution, SIS software, LMS software, curricular software, book vendors, accessory vendors, mobile cart vendors… literally anything you needed to upgrade your toolbox, it was there. One of the more interesting things about the vendors at this conference though, was that they used their floor spaces for teaching as much as they did for selling. Many offered 15 to 45 minute classes on how to use their products. In fact, that was the main focus of both Google and Microsoft on the vendor floor.

During the sessions that I attended, I learned about where the industry sees the role of the CTO to be going and ways to use social media as a promotional tool for schools. In addition, new PD methods were shared such as the unconference movement, more specifically Edcamp, and the benefits of that model. I also was able to learn about methods to better manage my support team, and how to help them be more approachable.

In summary, ISTE is a magical place, where educators from around the globe come together to learn and network with each other to try and steer the future of education in a direction that can benefit everyone in the world. The connections that I made there will continue my learning and help me better model good uses of technology for my staff and students for many years to come.

-Michael Lipnicky, Questeq Director of Technology for South Side Area School District

Attending the 2015 PDE Data Summit

Jodie BurtonShortly over a year ago, I was hired by Questeq to be the new Application Support Analyst, at Philipsburg-Osceola Area School District. In this position, my primary responsibilities have circled around maintaining our student information system, MMS, PIMS data reporting, and supporting our teachers and staff in any questions or issues they have with the multitude of software programs we utilize. However, the majority of my time is focused on ensuring that our data is accurate and being properly reported to PIMS. Over the past year, I have attempted to integrate more trainings on MMS and PIMS, data quality meetings with our administration regarding PIMS, and have developed several user guides on our different software, all in an attempt to improve the understanding and quality of our data within our district.

Recently, I was very fortunate to have Questeq send me to the PDE data summit, in Hershey, PA. I was asked to attend to determine if the summit was beneficial and worth continuing to attend and send employees to each year, hereafter. The summit is held annually by the Pennsylvania Department of Education, in the hopes of gathering individuals from across the state who share a responsibility in the PIMS process. Each year the conference is centered on a theme, upon which the keynote speakers and informative sessions tend to be based. This year, the theme was “Moving Beyond Compliance: Getting Value Out Of Data”, the focus being that we, as school districts, should be concentrating on not just meeting the expected goals of PDE, but pushing even further by discovering specific areas we need to improve on, developing plans on how to do so, and attempting to achieve better data, and an even better goal than simply being compliant. (more…)

Technical Recruiter Joins Questeq

Gary HoffmanI’m pleased to announce that Gary Hoffman has joined Questeq as our Technical Recruiter. As a function of the Human Resources department, Gary will be responsible for finding and acquiring the top talent available in the market. I am confident he will be a great addition to the Questeq team.

Gary comes to us with an extensive background in regional and national recruiting for the healthcare, technology, natural gas and oil industries. Additionally, Gary held the position of regional operations manager for McKesson Automation, overseeing the management, hiring and financial aspects of the region. He holds a Master of Science in Organizational Leadership from Geneva College, and Bachelor of Science degree from Slippery Rock University. Gary plans to utilize creative strategies for sourcing and on-boarding top IT talent. These strategies include leveraging social media and developing relationships through professional organizations and higher education institutions.

Jeff Johnson, Director of Human Resources said, “Gary’s wealth of experience and industry knowledge will make him a key addition to the Questeq family. We view his appointment as a sign of our commitment to the long-term success of our company. Our Education Technology Management (ETM) service is innovative and we need to find high quality individuals to support our service and ultimately our customers.”