• Variable costs – use only what you need
• Undivided attention from dedicated, on-site support
• Increased accountability for prompt resolutions
• Consolidated reporting for measurement of return on IT investment
• IT program gains improved credibility with families and staff
• Education oriented technology experts

Benefits – Technology Managers

• Less time spent desk-side
• Freedom to focus on higher level execution of Tech Plan
• Immediate impact from person with pre-certified skills
• No impact from staff turnover
• Reduction in repairs as a result of dedicated preventative maintenance
• Technology more widely adopted by teachers
• Fewer repeat support requests

Benefits - Teachers

• Less classroom down-time
• Familiarity with consistent personnel
• Service levels are measured. More accountability = better responsiveness
• De-mystification of tech talk…clear communication that leads to greater understanding
• Comfort level improves as reliability improves
• More classroom technology utilization