Notifications
Central Monitor provides this
capability by leveraging our availability, predictive failure, capacity
and event monitoring services to deliver key failure and predictive
failure information. The notification engine turns this into a true
management-by-exception system. You can configure thresholds that
determine when an issue occurs. The notification engine can then notify
technical staff whenever an issue is detected.
The Central Monitor
notification engine is rules based, flexible and adaptable. The
scheduling features allow users to define their preferred notification
method ( SMS, email
and pager), as well as assign schedules to primary and secondary
notifications on the same network issue. This flexibility allows
notifications to be received through email during the day, and pager in
the evening, or a group pager during off hours. This ensures that
notifications will always be forwarded to the right person, at the
right time. Automatic escalation, repeats, delays and acknowledgements
ensure that notifications are not missed. If the notifications are not
acknowledged within an appropriate time, they can be escalated to
another level. The acknowledgement capabilities ensure that other staff
members know when someone is responding to an incident, avoiding
duplication of effort and maximizing efficiency.
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Sample
