Product Features

Q-Assist

Q-Support

Q-Care

Central Monitor Application

Monitor 24/7 your critical technology resources

Monitoring Product Support

Available via email & telephone during business hours

Software

Updates & Maintenance

Initial configuration

Assistance + Training

Local Agent Monitor Monitoring from a local standpoint in a variety of environments

Network Probe Monitor Software Monitoring from the network show problems from the outside

Monitor up to 25 KNEs

Example of KNEs:

1 Server = 1 KNE

2 Desktops or Printers = 1 KNE

(Additional KNEs are available)

Notifications through text messaging & email

Notifications work in a rule based system so you get notified only when there is truly an issue

Management Resource Features

Initial 60 day Follow-up

Questeq will follow and reinsure your satisfaction with our Monitoring Services

Virtual CIO Report

Follow-up and discuss the Central Monitor product as well review Incident Reports and Infrastructure Analysis

Annual

Bi-Annual

Quarterly

Performance Reports

A report that will give you a better understanding of which devices may need attention

Self Serve

Quarterly

Monthly With Observations

Alert Assistance

Receive assistance in managing alerts in the system

Self Serve

Failed Alerts Assistance

Warning/Failed Alerts Assistance