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Application
Screenshots
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Easy to Access
Curious about the status
of your technology
resources? As long as you
have an internet connection and web
browser, you can access your help
desk website with your district email address. Complete with
"forgot password" auto email request feature.
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Home Screen
Personalized entry
screen shows top and left-hand navigation options, message table,
ticket summary and quick search by ticket ID.
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All Ticket View
Quickly and
easily, the web based application can give you the
ability to see the status of your help requests in a matter of
seconds with the 'Worklist'. Complete with filter and printing
capabilities.
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Quickly See What Needs Addressed
Simply select the
appropriate criteria to limit the amount of data technicians need
to review -- choose from location, class, status, levels and
priority filters.
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Save Time
Schedule repeat
activities by setting a scheduled ticket in the system. Setup
recurring task, frequency, and routing rules based on
location, class and technician.
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Don't Forget Anything
Setup reminders on
tickets and filter the list by a combination of type, days out, or
technician.
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Don't Lose Anything
Advanced filters provide
quick access to any ticket so that details for any scenario are readily
at hand. Use name, location, class, status, group, level or
keyword features in addition to the ticket number search.
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Admin Configuration
Administrators have
default access to a highly customized list of settings including:
category creation, category resolution, classes, custom fields, custom
text, junk mail filter, html code, locations, logins, routing order and
logo import. More than 30 additional features may be toggled
ON. They are grouped in the following sets: general settings,
reporting, routing, ticket details, and asset management.
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