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An End of Year Message from the CEO

As another successful year comes to an end I would like to take a few moments to thank you for your contribution to the company during 2012. Many important developments took place at Questeq this year.

First, we maintained a 98% customer retention rate for the 6th year in a row. The key to company growth is retaining current revenue while simultaneously adding new customers. Everyone in the company plays an important role in keeping customers loyal and maintaining high customer retention rates.

Second, we made significant investments in sales, marketing and engineering to generate new opportunities and customers. In 2012 we attended our first series of tradeshows with all the proper components including a new booth design, marketing giveaways, pre/post show mailings and well defined follow-up processes. Additionally we invested in employee training and certifications for camera, wireless and firewall services. The timing of these investments and changes in the K-12 market has generated the largest opportunity pipeline at Questeq in the past twenty years.

A third major development during the year was the success of our Assessment program and the new customers resulting from our investments. Chartiers Valley, Tuscarora, Fannett-Metal are just a few of the new districts that have made a commitment to our company and services.

Next year the challenges facing Questeq will be even greater, and the opportunities before us even more rewarding. Through your efforts and with the continued support of your families, we can add yet another chapter to the long story of Questeq’s success. I firmly believe that having the proper people, process and tools will enable us to outperform our competition, continue to retain revenue and grow our base of customers.

Let me close with the hope that 2013 will bring you and your family happiness, health and success.

With best regards,

Jeffrey Main, CEO
Questeq, Inc.

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