The Network Operations Center (NOC) and Project Services team at Questeq supports customer sites as part of our Educational Technology Management (ETM) service. We provide three classes of service:
- Preventative such as server maintenance and network monitoring
- Reactive by resolving tickets submitted to the NOC by Questeq onsite team members
- Transformative by implementing project requests for servers; storage area networks; switches; wireless; Office365; Google for Education; and backup / recovery just to name a few.
Prior to the 2016-17 school year, the NOC added more engineering talent to address the peak summer project season. Michael Lipnicky, Jason Allen and Curtis Smithley recently joined Keith Brant, Mark Wolfe, and Mike Miller. The new team members are quickly becoming familiar with Questeq processes and technology at our customer sites.
Looking forward, Questeq anticipates adding several more school districts to our customer list this year. The new team members will help maintain and grow our high level of customer support to both existing and new sites.
Now that the summer rush is over, Project Services is currently working with several of our districts on the following projects.
- Technical design for the 2017-18 school year E-rate bids
- Migrating to Gmail and G Suite for Education (formally Google Apps)
- Implementing inTune and System Center Configuration Manager (SCCM)
- Moving on premise servers such domain controllers and email to the Microsoft Cloud
These are only a few of the projects and ongoing support that the NOC and Project Services provides to all of our ETM sites located throughout Pennsylvania and New Jersey.
Questeq is proud to partner with our customer, Beaver County Career & Technology Center (BCCTC), to bring The Challenge Program to students in 2016-17. We will be coordinating and participating in several events at BCCTC throughout the school year, starting with several kick-off assemblies on October 25th.
The Challenge Program, Inc.’s mission is to build sustainable Business/Education partnerships while introducing students to careers in their communities. At Questeq, we believe that strong partnerships are vital to providing the best possible service and outcomes for our customer districts, their teachers and students.
Students who participate in The Challenge Program will have the opportunity to develop successful habits in several areas including attendance, STEM, community service, academic improvement and academic excellence. In addition, the students will participate with Questeq in programs designed to foster good employment habits and workforce readiness.
We will continue to support BCCTC along with the rest of our customers to help students succeed in college and career. Check back for more updates on this partnership throughout the school year.
Questeq is pleased to announce that three of our long-time Pennsylvania customers have renewed our ETM (Educational Technology Management) service including West Allegheny, Moon Area and Riverside Beaver County School District. Each district recently agreed to a multi-year contract and have plans to expand their technology department staff as part of the agreement. We have been educational technology partners with West Allegheny since 2001, Riverside since 2006 and Moon Area School District since 2008.
This summer was filled with many customer renewals and new opportunities. We are thrilled that 98.5% of our outstanding renewals were successfully extended and expanded over multiple years.
The Questeq team will continue to support and innovate with our existing and new customers as we all strive to provide the best educational technology experience for all students, faculty and staff.
Questeq strives to become an integral part of the school districts and communities in which we live and work. Our yearly technology award program provides eligible high school seniors from Questeq’s customer base an opportunity to apply for a one-time academic scholarship. Questeq is pleased to announce a total of $8,500 was awarded to 11 deserving students. For the two recipients attending Robert Morris University, the university will provide a one-time $500 matching award.
This award is given in recognition of one of Questeq’s valued employees, Mark Stainbrook, who passed away in September of 2006. Mark served as Questeq’s National Sales Representative and was passionate about technology changing and improving education for the future.
Eugene Sciulli, Questeq CSO presents award to 2016 recipient.
In addition to delivering the monetary award which will help cover tuition and other educational expenses, members of the Questeq Leadership Team attended each academic awards ceremony to congratulate the deserving recipients.
Best wishes to the recipients of the 2016 Mark Stainbrook Memorial Technology Award. We wish you continued success as you begin to pursue your higher education.
For the first time in over 30 years Questeq will expand to new territory outside of Pennsylvania. After 12 months of research and investigation the state of New Jersey has been selected. Multiple states were considered but New Jersey provides the best fit for Questeq’s Educational Technology Management (ETM) model.
Questeq has aggressive plans to expand our Educational Technology Management service outside of Pennsylvania. This is one small step towards our goal.
We are excited to share our ETM model with members of the New Jersey educational community which includes over 200 school districts. All Questeq departments across the company are prepared to help New Jersey schools achieve unparalleled value from their technology investments. The Questeq sales team will be kicking off our new partnership by attending the NJASBO Conference in Atlantic City this week.